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InTheSpaghett0
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"We didn't recognise the username or password you entered. Please try again."

I can't log into my Virgin Media account because for some reason I get the above message (in the subject line) every time I try. I know the email address is correct as it's the one I regularly receive emails to from Virgin billing me for my internet. I cannot change my password for the same reason, Virgin doesn't recognise the email address tied to my account. I have tried logging in on Firefox and Chrome and neither work.

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Gareth_L
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Re: "We didn't recognise the username or password you entered. Please try again."

Hello InTheSpaghett0

Sorry to hear you are unable to log in to your online account 

Sounds like you have tried everything possible 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

 

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