"Action required to returning our kit"

[___]

Nice try, Virgin. I received your demand for £40 for the Hub that you say I haven't returned.

I already sent it back, on the 12th December according to the Yodel receipt I have in front of me. If you want to claim  £40 then talk to Yodel.

[Ashleigh_C]

Hi there @___ 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your account after a returned Hub, this may be an automated message that was generated before the Hub return but I will be happy to double check this for you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.