Virgin Media Community

[alphabetagaga]

good afternoon guys

on 16 january i upgraded my personal picks online - via my account - and got an order email confirmation with a ref#

my price was going from £91.74 to £92.64 per month

3 weeks + 4 phone calls later each assuring me it was fixed my contract is still showing incorrect £109.74

fed up 😞

[Natalie_L]

Hi alphabetgaga, 

Thank you for reaching out to us here on the community. 

I am very sorry to hear your billing is incorrect following the change to your package. 

We would be happy to look in to this further for you. I will just need to take a few details via private message so I will pop this over to the purple envelope now. 

Speak soon, 

[alphabetagaga]

great thanks nat! hopefully we can get this resolved soon. it has been very very frustrating for me unfortunately

[Natalie_L]

Hi alphabetagaga, 

Thank you for joining me on private message. 

I am happy we have been able to assist with getting this matter resolved. 

Please do reach out if we can assist in the future.

Thanks,