understood. pity because the previous staff help was really good.
so here's my situation. i have vivid 200, Hub 3 ( want to keep those), basic Tivo and TV ( wife wants to keep those),and a Landline which we have stopped using. we have the cheapest call weekends package with that.
wife does not want an upgrade to V6- she hates tech changes. so unless that is actually cheaper? we keep the tivo, keep her happy.
paying £44 after a £15 loyalty discount that expires mid year. facing a £3.50 price rise 1st march
VM customers for 30+years
so q1 is should I try to get a new deal before 1st march price rise or just accept that I will end up paying that, one way or another.
& do i start that conversation by SMS now, or by calling retentions ?