We are n longer able to assist with package changes, discounts etc on here any more
Our messaging service is a dedicated support line where you can discuss your issues by SMS text. We’re on hand to deal with any of the queries you’d normally call us to discuss.
Just send us a text, with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.
understood. pity because the previous staff help was really good.
so here's my situation. i have vivid 200, Hub 3 ( want to keep those), basic Tivo and TV ( wife wants to keep those),and a Landline which we have stopped using. we have the cheapest call weekends package with that.
wife does not want an upgrade to V6- she hates tech changes. so unless that is actually cheaper? we keep the tivo, keep her happy.
paying £44 after a £15 loyalty discount that expires mid year. facing a £3.50 price rise 1st march
VM customers for 30+years
so q1 is should I try to get a new deal before 1st march price rise or just accept that I will end up paying that, one way or another.
& do i start that conversation by SMS now, or by calling retentions ?
go text route now, you might wait a while, but they will respond. they will be able to give you deal right now, just like me this morning - after march rise i will be paying 20% less that currently for the exact same package!
update on this FYI. i waited until I was out of contract for a couple of months, then called again for best price, saying I did not need landline & would consider ditching TV also, but I needed a new deal before august when the discount was due to expire.
retentions offered me all the services I had already on a new 18 month contract, at the old ( with loyalty discount ) price !. i.e. the deal that they were unable to offer 3 months earlier. they said that was cheaper than any new package.
dunno if that's because of new VM owners changing the rules or what.
anyway i said yes please, someone pressed a couple of buttons and I am on a new, good deal. for 18 months. we just continue to ignore the landline and don't bother to answer it. wife likes the old TIVO for recording stuff in the lounge and I don't watch tv -so we are both happy. we have sky Q upstairs. there's only the 2 of us so we don't need all the multi room bells n whistles. netflix, prime video etc have built in resume watching in a different room options anyway.