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shahbaaz2
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please enter valid bill details

Trying to change password for my account but keep getting enter valid bill details. i am entering them correctly so not sure why i keep getting this message.

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Zoie_P
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Re: please enter valid bill details

Hi Shabaaz2,

Thanks for your post I am sorry to hear this, Just to confirm is this for you My Virgin Media account? 

Zoie

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shahbaaz2
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Re: please enter valid bill details

yes im trying to login to my virgin media account. this shahbaaz2 account i made just now so i could get an answer
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Zoie_P
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Re: please enter valid bill details

thanks for getting back to me 🙂

Sorry I just needed to clarify what it was, I will pop you an email asking for some details and I can take a look for you just keep an eye out for the purple envelope 🙂 

thanks,

Zoie

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shahbaaz2
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Re: please enter valid bill details

ok thank you
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denispotter
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Re: please enter valid bill details

Hi, I have the same problem. Please could you help? 

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Alex_RM
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Re: please enter valid bill details

Hi denispotter,

 

Thanks for posting, and welcome to our community 🙂

 

Sorry to hear you're having some trouble signing in online, 

 

I've popped you over a private message so I can get a few more details from you to help (purple envelope, top right hand corner)

 

Alex_Rm

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Ggriff16
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Re: please enter valid bill details

I have the same issue
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Emily_G
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Re: please enter valid bill details

Thanks for the post Ggriff16 and welcome to our community.

 

I'll pop you over a private message to pass security and check on things.

 

Thanks, Emily.

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