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payments - already paid but I haven't

gertruude
Joining in

hi

went to pay the bill and its saying its already been paid i know i havent paid it yet 

what can i do as when i go to pay it says nothing is due

 

thank you

 

 

[MOD EDIT: Subject title changed for clarity]

3 REPLIES 3

Arissa_H
Forum Team
Forum Team

Hi Gertruude.

Thanks for posting and welcoming you with big virtual arms. 

I am sorry for the confusion over the bill payment. Have you tried a different browser? 

Can you send us a screenshot of this as well, removing any account details as well please. 

You can also pay via Collections on 0345 142 4444.

Thank you.

Ari - Forum Team


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I have been having this same problem for months. I don't think VM are in any rush to fix the problem, as they can charge late fees if people miss their payments because of it. 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Many apologies for the issues faced agledhill,

Welcome to the community.

Can I ask are you able to make a payment at all? Also do you always manually pay or is there a direct debit set up? 

Regards,

Kain