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bristolboy91uk
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payment 2 time

i join virgin media about month ago i think 8 of feb. as i am do worrying about bill i paid it off last week £66 but you trying take money out of my bank today for £66. this should not be happened, not happy with this.when call the virgin media about it the India lady dont want to help me with in the end i ring my bank to cancel the DD to come  out... well you should allowed your customers to pay over app or online not keep calling the 150 go to a payment line... 

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Anonymous
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Re: payment 2 time

correct. if you pay your bill manually after the bill has been generated the DD will still be taken.

It tells you this on the page for a manual payment online

any over payment will be used towards the next bill
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Zak_M
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Re: payment 2 time

Good afternoon @bristolboy91uk 

 

Welcome back to he forums and thank you for taking the time to post, 

 

As mentioned by @Anonymous, If you are manually paying your bill and still have the direct debit set up you would be charged twice. 

 

Kind regards,

Zak_M

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