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Message 11 of 17
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Re: password for telephone support

Hi Jrospen95,

 

Thank you for reaching out to us in our community, I am sorry you are unable to change the order to include air-pods, this isn't something we can do.

 

You would need to speak to our sales team on 789.

 

Kind regards

 

Paul.

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Message 12 of 17
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Re: password for telephone support

Thank you for your reply. 

 

In order todo this they keep asking me for the over the phone password. Am I able to get a reminder of my password sent to me at all please? 

 

Thanks 

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Message 13 of 17
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Re: password for telephone support

Hi Jrospen95,

 

We wouldn't be able to do this however you will get a reminder.

 

Kind regards

 

Paul.

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Message 14 of 17
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Re: password for telephone support

This is very useful. Which number do I need to text to change the password for a broadband service?

 

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Message 15 of 17
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Re: password for telephone support

Good Afternoon,

 

Thanks for your post and a very warm welcome to you!

 

Are you referring to the memorable word - also known as password on the account to pass data protection?

 

Kindest regards,

 

David_Bn

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Message 16 of 17
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Re: password for telephone support

Hello, i have the same issue could i please have a reminder letter as my landline number was never switched over to my old number i need my password to be able to do it. thank you 

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Message 17 of 17
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Re: password for telephone support

Hi Ryan94,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you are having issues speaking to us about your number due to being unable to clear security.

 

So I can help I would like to invite you into a private chat, I will send you an invite shortly please click on the purple envelope to accept.

 

Regards

 

Paul.

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