How do I change the password I'm asked when I phone 150 for support? It seems to be different from the one I use when I log in to the virginmedia.com site, but I can't find where to change it for when I phone virginmedia with a problem.
I just had to make a support call and when asked for the usual 1st 3rd and 5th character the guy said I'd given him the wrong replies. Of course it may just be that he didn't understand what I was saying.
Me and my wife are looking to upgrade but also cannot remember the account password as this was several years ago. She is the account holder and I pay the bills and have the emails.. Can we arrange the same? for the account password to be sent out in the post so we can get look into getting a upgrade..
Hello is it possible to get my reminder sent out in the post also please? I’ve recently ordered a phone with you and I’m wanting to change my contract to the option with AirPods and by ringing and texting I’m getting nowhere. They keep asking me for certain characters of a password.. I’ve only set up a password for the virgin mobile but they keep telling me my characters are wrong so I have no idea on what password it is. Also do you know if I have to wait for my phone to be delivered first before I can just swap over my contract or will they have to cancel it and start from scratch