How do I change the password I'm asked when I phone 150 for support? It seems to be different from the one I use when I log in to the virginmedia.com site, but I can't find where to change it for when I phone virginmedia with a problem.
I just had to make a support call and when asked for the usual 1st 3rd and 5th character the guy said I'd given him the wrong replies. Of course it may just be that he didn't understand what I was saying.
Me and my wife are looking to upgrade but also cannot remember the account password as this was several years ago. She is the account holder and I pay the bills and have the emails.. Can we arrange the same? for the account password to be sent out in the post so we can get look into getting a upgrade..