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overcharged help please

I recently recontracted had agreed on a new monthly price got told £8.50 would be added in credit to cover a fee while new monthly deal was being set up told not to worry that contract stated diffrent price then agreed as credit would be added each month to ajust it well just had my first new bill and £8.50 was added as an extra fee not credit and the contract monthly amount was charged not the agreed amount , i have tried calling but cant get through to anyone i need help sorting it out please

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Re: overcharged help please

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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Re: overcharged help please

thanks ive just meassage via the number you supplied fingers crossed i get it sorted

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