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outside box broken

jeff63
Joining in

hi,

the outside grey box is damaged could i get an engineer out to repair or replace it, i have taped it up as temp solution. thanks

3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @jeff63 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We can send out an engineer to repair this at a cost of £25. Would you be happy for an appointment to be arranged on that basis?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Hi Daniel

Why do I have to pay for it ? 

I didnt damage it,  it's virgin equipment been there for donkeys years it's natural wear and tear

Hi @jeff63

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel