Just to confirm, I am currently out of contract with Virgin but my bill has gone up from £33 to £44 in the last few months. Dew to the ofcom intervention
The rules, announced in May 2019, come into effect on 15 February and are expected to benefit around 20 million customers who don't realise they're on a contract they could have already left. Often new customers are given better deals, or there are cheaper contracts that offer the same features.
Under the changes, which are being made to Ofcom’s Fairness for Customers Programme, the provider will also be required to offer the same deals to new and existing customers, and tell the customer if they can get the same features for less.
If i request to sign up for a different or the same package i get the same price as a new customer. Thus saving myself £11 a month to stay on the same package .
you can get the same prices as the new customer just not with a new customer discount. The Ofcom rules are not very clear. its saying that if a new customer can get service for £20 the ISP can't charge you £30
That down;t apply to offers liekt he new customer.
The price VM have to match for you is the price to new customers after the new customer discount
the provider will also be required to offer the same deals to new and existing customers.
im no expert in leagalease but that sounds very clear.
discounting for new customers seems to be going against this.
have been trying to call Virgin for 6 days now only to wait on the line and be cut off after a hour, but do understand the current situation with call centres.
Ive had good service for Virgin, but always have a bad experience when calling. I've had to buy my own wirelesss A.P. as wifi on the home hub has been unreliable. After multiple calls to sort wifi issues and being told my 3 phones 4 laptops 2 hardwire connections are the problem not the home hub i gave up, bought my own AP from Argos and soled every problem in one go. I dont mind paying a little more for and excellent and reliable service, but my lord, Customer service is shocking...