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online chat

Still havent had £50 for refering a friend in April, both of us have had 3 bills . Rang to be told i have to use Online chat to resolve this problem. How do you use online chat when its unavailable? Sent a email to the web team a month ago & no reply. Rang today & have been hanging on for 35mins. Whats up with Virgin?

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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Re: online chat

Hi Clivebn, 

Thanks for your post. 

I have already replied to your thread here: Refer a Friend £50 not applied?

Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Forum Team

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