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Michellemaria73
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old account cheque

Please please please!

i (like quite a few people it seems!) had a cheque on 21/01/21 in my maiden name for my old account, i have written now 3 times including my marriage certifcate, i have spend what seems like hours on the phone, i've been promised new log in infomation so i can deal with you online which has never arrived, i really don't know what else to do! do i have to complain to the ombudsman? 

please can someone advise and help me!!

 

Michelle

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Beth_G
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Re: old account cheque

Hi Michelle,

 

Welcome to the Community Forums, thanks for your first post.

 

I am very sorry to hear that your cheque was sent out to you in your maiden name and you have struggled to get this resolved.

 

I'll pop you over a private message now so I can take some details and do my best to help. Please look out for my PM over at the purple envelope.

 

Thanks,

 

 Beth

 

 

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