Menu
Reply
Iky14
  • 7
  • 0
  • 0
Joining in
526 Views
Message 1 of 6
Flag for a moderator

not received a confirmation of cancellation email

I have not received a confirmation of cancellation email

0 Kudos
Reply
Zoie_P
  • 4.52K
  • 188
  • 354
Forum Team
Forum Team
508 Views
Message 2 of 6
Flag for a moderator

Re: not received a confirmation of cancellation email

Hi Iky14,

 

Thanks for your post, I am sorry we have lost you as a customer.

We do not always send out a confirmation email, but normally after the disconnection request has been processed you will receive an email 24-48 hours after saying "sorry to see you leave"

How did you book your cancellation?
Zoie

0 Kudos
Reply
Iky14
  • 7
  • 0
  • 0
Joining in
482 Views
Message 3 of 6
Flag for a moderator

Re: not received a confirmation of cancellation email

I booked my cancellation over the phone. the person said I would get an email conforming the date. I need the date so I can tell my new provider when to start their service.

0 Kudos
Reply
Alex_RM
  • 6.31K
  • 328
  • 463
Forum Team
Forum Team
475 Views
Message 4 of 6
Flag for a moderator

Re: not received a confirmation of cancellation email

I am sorry for any confusion over this Iky14,

 

As we take 30 days notice your disconnection date would be 30 days from then. 

 

Happy to send you over a private message it you need me to double check just let me know.

 

Alex_Rm

0 Kudos
Reply
Iky14
  • 7
  • 0
  • 0
Joining in
467 Views
Message 5 of 6
Flag for a moderator

Re: not received a confirmation of cancellation email

that would be great if you could double check for me.

0 Kudos
Reply
Alex_RM
  • 6.31K
  • 328
  • 463
Forum Team
Forum Team
463 Views
Message 6 of 6
Flag for a moderator

Re: not received a confirmation of cancellation email

No worries Iky14.

 

I've popped you over a private message to get a few details from you.

 

Alex_Rm

0 Kudos
Reply