Hi, My contract is due to have a massive price increase in December so I've been trying to arrange to cancel. I can get barely any response on the chat feature on your app and cannot get through on your phone line (which costs me 52p per minute!!) ... Surely surely surely there must be another way to contact you or do I just cancel the direct debit?
Sorry, I certainly don't. But I do know what my mobile provider charges for 0345 numbers unfortunately
I am just trying to find a route in which someone from virgin media will speak to me as a customer who is about to leave. They seem like an abandoned ship at the moment and not sure just how I am supposed to cancel my contract
Hopefully this will help. VM have 3 methods for you to cancel.
1) You could try the text messaging service. Just send a text with a description of cancellation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
2) You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
Your good friend Google provides you with a freephone number 0800 052 0422
3) Or write to them to as per the terms and conditions. If writing send it by registered post.