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alanfaulds
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non attendance of engineer

engineer was supposed to come out yesterday - 09/02/21 i took day off work , guess what no show no email no txt to say werent coming - try to phone to see what issue was - twice on phone for almost an hour and then it cuts off !!!! what is wrong with virgin customer service or lack of it - going to cancel direct debit see how long before they contact me - so fed up of Virgin, ive lost days holiday hours on a phone to get cut off - totally disgraceful

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japitts
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Re: non attendance of engineer

Cancelling your direct debit may have a few implications.

You may get reminders of missed payments, which could become chargeable. Depending how your bill dates fall, you could find services suspended unless you make manual payments. Eventually the missed payments will be entered on your credit file.

No-one's going to call you to ask whether you have any service issues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: non attendance of engineer

Good Afternoon alanfaulds,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see our engineer was not able to come to your property

 

Do you still require the engineer to come to your property? It looks like this was in relation to a TV issue and has since been resolved, is this correct?

 

Kindest regards,

 

David_Bn

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