I have a 12-month contract which ends on 1 July 2020, with a monthly rate of 29.5, and then 51 per month after 1 July 2020.
According to the guidance, I need to cancel my contract at least 30 days before it expires. So I called on 30 May 2020. Then they offered me a new offer which is 33.5 per month. I thought the new contract should start from when my last contract ends.
Later I found that they sent me a new contract starting from 30 May! which means they will charge me based on this new contract from 30 May? As the new contract is more expensive, I got higher charges between 30 May to 1 July 2020.
Can I ask them to start my new contract from 2 July 2020?
Thanks, Tony. This is not only because of the price. Since my tenant contract ends on 2 July 2021 and I have probably to leave then. My old contract fits that well, but according to the new one, I may have a one-mouth-no-internet period.
chenyu, when the new contract price ends the price will go up again, but you will then be on a rolling contract and will not lose your connection. Best bet is to leave the discounted contract run out next year and then call VM on 2nd June 2021 to request your 30 day cancellation. That way you will pay a higher price for 1 month but still keep connection until you move out.
If you don't have to leave your property on that date then you can continue with the rolling contract and give your notice in at whatever time is convenient.
You might even extend your tenancy for another year, so you could see if VM have any other discounts to offer for that period.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali