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new hub delivery

Hi,

I was having broadband problems yesterday and ran the online test - I was offered a new super hub 3, which I accepted and the website said it would be delivered today, which is great - the problem is I didn't get an email confirmation and so I don't have a tracking number to track the package. I might need to go out later and I don't want to miss the delivery - do you know how I can get the tracking number please?

 

Thanks

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Alessandro Volta
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Message 2 of 8
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Re: new hub delivery

Check your online account 


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Re: new hub delivery

Hi Gary - I already did that, but it says the online ordering page doesn't update for 24 hours after the order is placed, which would be after I need the information. thanks for the suggestion though 🙂

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Very Insightful Person
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Re: new hub delivery

Ordered yesterday for delivery today - IMHO No chance.

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Re: new hub delivery

Lol - cheers Ernie, I was extremely impressed with the quoted timescale, but was also a little dubious that it could be achieved! I live in hope, though 🙂

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Forum Team
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Re: new hub delivery

Good morning Robert564 

 

Welcome to the forum and thank you for taking the time to post. 

 

Are you able to let us know if you have received the hub as of yet? 

 

If not I will most certainly take a look into this for you. 

 

Kind regards,

Zak_M 

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Re: new hub delivery

Hi Zak, it arrived yesterday, only two days from order, which I am very pleased with - I haven't set it up yet, but will do asap 🙂

Thank you for your offer to follow up, but not necessary 🙂

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Re: new hub delivery

No problem at all @Robert564 

 

Fingers crossed you won't have any issues in setting it up, however on the off chance you do, give us a shout and we will do all we can to assist you further. 

 

Kind regards,

Zak_M

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