new deal rescinded

[bardar]

bardar

Joining in

Saturday

on sunday the 12th nov i agreed a new deal with vm with a set price for 18 months, i was told i would get a new hub delivered on the 15th but no joy, waited until the 17th then called to ask what the delay was.

i was told that the new deal wasnt processed and would not now be getting it and need to agree to another deal around 20 quid dearer.

suffice to say i am not happy and have emailed the ceo to complain and have the case looked at.

this was on the 17th and no reply,

i have accepted the new deal with the caveat that i can cancel within 14 days, are there any other options?

thanks.

currently on the phone to them again, so i will see what transpires.

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[bardar]

on sunday the 12th nov i agreed a new deal with vm with a set price for 18 months, i was told i would get a new hub delivered on the 15th but no joy, waited until the 17th then called to ask what the delay was.

i was told that the new deal wasnt processed and would not now be getting it and need to agree to another deal around 20 quid dearer.

suffice to say i am not happy and have emailed the ceo to complain and have the case looked at.

this was on the 17th and no reply,

i have excepted the new deal with the caveat that i can cancel within 14 days, are there any other options?

thanks

[goslow]

Can't give you any directly useful help, unfortunately, but can say that there has been an awful lot of these topics on here recently where the customer thinks they have signed up to a renewal deal and only later finds the deal was not processed and is suddenly no longer available.

Speak to Citizens Advice and find out what out which consumer law(s) are applicable here.

[jpeg1]

Phone in to cancel and explain why.  I'll be surprised if they don't offer you a better deal.

[bardar]

i did but the new deal is 20 quid more than the deal i agreed in the first place.

i take it no people from the mods or virgin look in here? or is this posted in the wrong place?

i did PM one but thats not allowed i found out after sending it

[goslow]

You are not likely to get a VM reply here in 'Community Natter'. VM should reply in ‘Managing Your Account – Cable’.

Someone might move this topic over for you.

Edit: Now multi-posted in ‘Managing Your Account – Cable’

[bardar]

thanks for the heads up,

currently on phone to them, blood pressure currently at an unhealthy rate im sure🙄

[Kain_W]

Thanks for the response on this matter bardar, 

Sincere apologies for any issues faced, can I ask what package was offered when you contacted?

Regards,

[vmrunreliable]

Virgin staff do pop up in here from time to time but they're useless. 

[bardar]

latest offer is my original package now down to 96.99 pm for 18 months, was 82 ish.

then offered 92 ish but was not proccessed 🙄

the bit that is seriuosly getting on my nerves is the not proccessed deal, agreed and in place but just blanked and therefor i just need to move on and accept what they offer or leave, then to be pointed in the direction of who to complain to at the top of the chain and be ignored

still with the caveat of 14 days cooling off period, this is less than the team who do the disconnections part