Menu
Reply
bikerz
  • 37
  • 2
  • 5
On our wavelength
146 Views
Message 1 of 7
Flag for a moderator

new contract

question - if i cancel my current contract by post (can't reach anyone over the phone and not possible online) and my house mate will get new one from virgin (same address) - does he still count as new client?

0 Kudos
Reply
apcyberax
  • 33.39K
  • 1.87K
  • 5.94K
Very Insightful Person
Very Insightful Person
140 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: new contract

thats up to VM but normally yes. You'll have to send the hardware back and get new sent out for the new contract

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

VM-Jon
  • 782
  • 130
  • 158
Forum Team
Forum Team
138 Views
Message 3 of 7
Flag for a moderator
Helpful Answer

Re: new contract

Yes you can do this. As a new customer your friend can ask them to terminate your contract and the team you are calling should call you to confirm this.

would you like any help with this ? I can have someone call you .

 

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


bikerz
  • 37
  • 2
  • 5
On our wavelength
131 Views
Message 4 of 7
Flag for a moderator

Re: new contract

thanks both

0 Kudos
Reply
bikerz
  • 37
  • 2
  • 5
On our wavelength
126 Views
Message 5 of 7
Flag for a moderator

Re: new contract

can he do it while getting deal online?
0 Kudos
Reply
VM-Jon
  • 782
  • 130
  • 158
Forum Team
Forum Team
121 Views
Message 6 of 7
Flag for a moderator

Re: new contract

Booking online wouldn’t work as the system will know there is already an active account.

I have sent you a private message to grab some personal details to see what I can do to help.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply
apcyberax
  • 33.39K
  • 1.87K
  • 5.94K
Very Insightful Person
Very Insightful Person
112 Views
Message 7 of 7
Flag for a moderator

Re: new contract

you should be able to just select you are new and moving in

 

apcyberax_0-1611609959880.png

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks