Virgin Media Community

[bikerz]

question - if i cancel my current contract by post (can't reach anyone over the phone and not possible online) and my house mate will get new one from virgin (same address) - does he still count as new client?

[apcyberax · Accepted solution]

thats up to VM but normally yes. You'll have to send the hardware back and get new sent out for the new contract

[VM-Jon · Accepted solution]

Yes you can do this. As a new customer your friend can ask them to terminate your contract and the team you are calling should call you to confirm this.

would you like any help with this ? I can have someone call you .

Jon

[bikerz]

thanks both

[bikerz]

can he do it while getting deal online?

[VM-Jon]

Booking online wouldn’t work as the system will know there is already an active account.

I have sent you a private message to grab some personal details to see what I can do to help.

Jon

[apcyberax]

you should be able to just select you are new and moving in