Virgin Media Community

[Sashd1]

I signed up to a new 12 month m100 fibre contract at £32 pm with no additional charges and got confirmation of the change by email Yesterday. I today got another emailing confirming the change in contract but that the price will be £54 pm with £5 activation. I would not have agreed to it at this price and and feel I have been tricked in to signing up. I need to review my options including cancellation. Has this happened to anyone else. I believe the issue was that I was just finishing my original 12 contract rate of £27 and it picked up that price when initially offering me a new deal but reverted back to standard rate @ the £54.

[JitteryPinger · Accepted solution]

wth!

Feel like systems just make things up now can't understand why it would charge you then but certainly needs addressing,

The best advice I can offer offer is to call retention's department at 8am sharp (to avoid any queues) on 0345 454 1111 options 1-1-4-4.

This department can either give you a proper offer or you can give notice (depending on what you want to do)

[Sashd1]

Thanks. I plan to call 1st thing tomorrow with a large cup of coffee at the ready

[JitteryPinger]

🙂

Good luck