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new contract, out of contract bill

sweet_jayne
Joining in

my contract was due to finish 28/06/23, i had signed to vodaphone & contacted virgin to let them know. i was offered a new deal & accepted, i was emailed new contract details but no date was provided for the start of the contract. i’ve received a bill for the out of contract amount (£51) and can’t seem to get a response on this, namely when does new contract start and how can i get a bill for new contract pricing? thank you.

1 REPLY 1

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hello sweet_jayne, 

Welcome to the community and thank you for posting. 

We are very sorry to hear there has been some confusion with your contract and pricing. 

Can you please confirm if you consented to the new contract from ourselves and if there was any new equipment to be installed? 

Thank you, 

 

Nat