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tedgrant
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new SIM for my Nohia 1101

Hi

I've been sent a new SIM for my Nokia 1101

I installed the SIM and got the error message SIM Not Valid

The old SIM is now back in the phone and works ok.

They sent a text telling me that soon my phone will soon be deactivated.

I've told them, but they just keep sending ones that don't work.

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Anankha
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Re: new SIM for my Nohia 1101

The phone is most likely locked to a particular network (EE) but the new SIMs are not compatible with these phones hence why the error message appears.

From where did you purchase the phone? If from Virginmedia then they need to send you the unlock code.

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Melissa_F
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Re: new SIM for my Nohia 1101

Hi tedgrant,

 

Thanks for your post and welcome to the community.

 

I'm sorry you're having problems with the new sim card that has been sent. 

 

I know your old sim is currently working in the handset, but we do need to get you on to a new sim card or else you will lose service shortly. All customers need to be transferred over on to a new sim.

 

Our new sim is not compatible with the Nokia 1101, but don't worry I will need to arrange a replacement handset for you. 

 

I'll pop you a private message now.

 

Thanks

 

Melissa

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Melissa_F
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Re: new SIM for my Nohia 1101

I'm glad I've been able to help and get a replacement handset ordered for you 🙂

 

Keep me updated with how you get on.

 

Thanks

 

Melissa

tedgrant
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Re: new SIM for my Nokia 1101

You've made my day !

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Melissa_F
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Re: new SIM for my Nokia 1101

Aww thank you, that's really kind 🙂 

 

I'm happy I've made your day. 

 

If you need anything else, you know where to find me 🙂

 

Thanks

 

Melissa

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