Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
colinmcs
  • 7
  • 0
  • 0
Joining in
254 Views
Message 1 of 4
Flag for a moderator

need to cancel now, but cannot understand the person on the phone,

on ‎21-02-2023 14:24

i have been trying to cancel my contract now that it is ending but cannot understand the person on the phone as I wear hearing aids, I have tried WhatsApp but after 6 hours i gave up can i write to virgin giving notice of cancelling.

0 Kudos
Reply
newapollo
  • 15.94K
  • 2.11K
  • 5K
Very Insightful Person
Very Insightful Person
245 Views
Message 2 of 4
Flag for a moderator

Re: need to cancel now, but cannot understand the person on the phone,

on ‎21-02-2023 14:36

Hi @colinmcs 

Yes you can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media
Sunderland
SR43 4AA

You may receive calls though from the outbound retentions team to confirm you are wanting to cancel, they may also offer you a new deal.

You might also be able to get through on the online chat on the following page.

https://www.virginmedia.com/help/leaving 

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



0 Kudos
Reply
colinmcs
  • 7
  • 0
  • 0
Joining in
222 Views
Message 3 of 4
Flag for a moderator

Re: need to cancel now, but cannot understand the person on the phone,

on ‎21-02-2023 16:23

wow finally got it sorted, got someone who did not cut me off 3 times.

could understand her,

thanks for all the help

0 Kudos
Reply
Steven_L
  • 11.34K
  • 689
  • 1.15K
Forum Team
Forum Team
200 Views
Message 4 of 4
Flag for a moderator

Re: need to cancel now, but cannot understand the person on the phone,

on ‎21-02-2023 18:31

Hey colinmcs,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you've had trying to cancel your services with us, I'm happy to hear that you have been able to get this resolved now.

Kind Regards,

Steven_L

0 Kudos
Reply

Digital life blog

Help videos

Help forum