Hi 2e1fmo,
Thanks for using the forums to reach out for help, I am sorry for the trouble when trying to get in touch with us, we have been really busy as of late and an influx of customers has made our wait times longer.
I have checked your services and can see you did manage to speak to someone recently, were you able to get the disconnection booked?
Please let me know.
Thanks,
Megan_L