A warm welcome to our Community Forum ade291067 and sorry to hear you're unable to register an online account with us. Can I ask what you see when you try to submit your details? Is there an error message or a certain behaviour that it keeps doing?
We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.