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my virgin media

i have had my account number etc for a number of days now and keep trying to make my account on my virgin media

but it keeps failing any ideas

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Re: my virgin media

A warm welcome to our Community Forum ade291067 and sorry to hear you're unable to register an online account with us. Can I ask what you see when you try to submit your details? Is there an error message or a certain behaviour that it keeps doing?

 

Please give us more information so we can help.

 

Thanks,

 

Lisa

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Re: my virgin media

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.

Questions about your broadband installation?Find out more

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Re: my virgin media

Hi ade291067,

 

This can sometimes happen when customers have only recently been installed. Can you confirm if you are still having problems when registering your online account? 

 

If so, can you please try clearing your cache and cookies and try again?

 

Many thanks,

 

Beth

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Re: my virgin media

Still having same problem tried on phone laptop and pc 

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Re: my virgin media

Thanks for coming back to me so quickly 🙂

 

I'm going to pop you over a PM so I can look into this from there.

 

Check out the purple envelope for a message from me!

 

Thanks,

 

Beth

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