i have a long issue i will try to explain it as best as i can
so the issue is. last month in July i contacted virgin media for a internet extention and the next bill that is in August i would pay double when i got paid. virgin media said to me it was a promise to pay thing. and as soon as i got paid on the 14th of August i contacted virgin media and i paid a Full manual payment for the £124. that was the total of £62 for last month and £62 for this month. the bill cleared from my bank on the 15th of August.
Now, the problem is that on August 22nd, Virgin Media tried to withdraw the same £124 via direct debit, even though I had already paid on August 14th and it cleared on August 15th. Because I had already paid, the direct debit couldn't go through due to insufficient funds, and it was canceled and returned to me.
I contacted Virgin Media right away to explain the situation. They assured me not to worry about the failed direct debit since I had made a manual payment. They said my services wouldn't be disconnected, and everything was fine. However, the next day, I received an email asking me to pay the same £124 again. on the virgin app and When I logged in to the Virgin Media website, it still showed a "Pay Now" option, even though I had already made the manual payment.
i dont want to effect my credit score and give me a late payment on my credit file even though i have already paid this ii have never missed a single payment with virgin media ever i have been a customer for a long time this issue is causing me allot of stress
