im 62 ive recently been made unemployed,im now on (universal credit) ive been with virginmedia fibre optic only for 10 years, so i rang and got my broadband price reduced from £39 a month to £27 for 12 months, just other a month ago, but now im moving in 3 weeks to a one bedroom old peoples bungalow,downsizing because of the bedroom tax,
but ive just found out theirs no virgin-media service in the area im moving to, will i have to pay any extra for leaving as i cant afford it due to having no income,
theres a price increase coming - if that applies to yuo - it may not as you have just started a new contract - but if you have had a letter or email you can leave with no penalty - quote that as the reason not that you are moving - but you need to act as soon as you get the letter or email
decision/choice is yours - if you wait and give 30 days notice there is likely to be a charge up to £240 max - if you use the price increase as the reason and they allow that then there will be no charge
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
either way you need to be doing something now as they will only start termination when you give notice and they will then charge you for 30 days from that point
your choice - if you can use the price increase to stop them charging you early disconnection fees then you only have a finite time - i think before the price increase kicks in - if you are moving in 3 to 5 weeks then now would seem the best time but only you can make that decision
give them a ring on the number i gave above see f you can leave with no fees - if not then it matters not when you give notice
Superb advice from -tony-, but there may be a hitch.
VM have to give 30 days notice of a price increase, and the customer can leave without penalty during that time, and the clock would start ticking when the customer gets the letter or email, BUT, the latest price increases were announced in July, and I got an email notifying me on 9th July, so I would have had to cancelled by 8 August. If bcham similarly got an email around that date, then it won't be possible to use that as a reason to leave penalty free now.
Sadly the clowns at Ofcom had the opportunity to stamp out the exit fees racket last year, and (as always) came out for the industry and against consumers. I'd agree with -tony- that the best thing is to phone Virgin Media, and I'd suggest asking if they have a hardship team - most large companies do have specialists to deal with this sort of thing. If VM won't budge, and demand an exorbitant exit fee - even if they offer an instalment plan to pay it off over time, then bcham can either pay it, or it could be challenged through the VM complaints process and then appealed to the arbitration service CISAS. The basis of this complaint would be that bcham has been a long standing customer, and VM have no sunk connection costs to recover that they might with a new customer, Since the potential exit fees do not reflect the costs to VM they are highly questionable, and according to the Consumers Association: "Terms that allow the trader to take too much of your money if you back out of a contract can be unfair. If you want to end a contract, a trader can claim for administration and marketing costs and for any work they had started and loss of profit but no more."
Whether bcham has the energy and knowledge to drag a grasping ISP through its own complaints procedure (that will undoubtedly find in the companies favour), and then has the energy and knowledge to build a strong case to take to CISAS, I don't know and I suspect possibly not, but that's all I can see if VM won't budge.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
"if bcham similarly got an email around that date" If you change the contract and accept a new contract and price then you are accepting the new price. So even if you changed contract within the 30 days of being told of the price rise you are accepting it.
Simply you will not have a price rise int he contract you just took out as you will still be paying the agreed price and it wont go up
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks