Virgin Media Community

[suzieloo]

hi can some one help me please

i made a payment in december 19th 2020.

virgin said i havent paid .i have paid . ive spoke to natwest they have confirmed ive paid i even have the payment code they used but its not  good enough for virgin . they want me to  speak to missing payments . who do you speak to  ive had enough of it now frustrating

[用心棒]

Were you told you have not paid via email and, if so, does the email content match any of the many billing phishing email posts made by Virgin Media here: Latest Phishing News?

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[David_Bn]

Good Afternoon suzieloo,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been struggling with the payment process. 

I've been able to locate your account and can see you've been able to speak with us since your post, can you please tell me what you were advised over the phone?

If you can either update the thread, or reach out to the thread for further assistance, that would be greatly appreciated

Kindest regards,

David_Bn