Good Afternoon suzieloo,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been struggling with the payment process.
I've been able to locate your account and can see you've been able to speak with us since your post, can you please tell me what you were advised over the phone?
If you can either update the thread, or reach out to the thread for further assistance, that would be greatly appreciated
Kindest regards,
David_Bn