Virgin Media Community

[michaelwproctor]

I have been trying for days to connect to a hooman but have been on hold for 30+ minutes at a time then i have to give up as i get to sore standing holding the phone . i need to talk to retentions dept to discuss my package and what potential savings i can make either by reducing/removing things or to help me decide if i just need to close my account and go elsewhere.

you are making it very difficult for a pensioner who tries to be independent get things done.

can someone please connect me to retentions

mike

[Lee_R]

Hi @michaelwproctor .Thanks for posting and welcome to our community.

I am sorry you've been unable to get through to our teams. I would like to take a closer look on your behalf. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen,

Regards

Lee_R