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login problem

Paisley07
Joining in

i have been trying to login to my virgin media account but it wont let me showing login on for 25mins

have contacted virgin media but still cant logon after changing password

its not even asking for my e-mail address?

can anyone advise me on this

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi Paisley07

Thanks for posting and welcome to the community.

Can you try and clear cache/cookies before trying the log in details? 

best, 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi Paisley07

Thanks for posting and welcome to the community.

Can you try and clear cache/cookies before trying the log in details? 

best, 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

THANKS JOHN

RESET MY COMPUTER NOW OK