Hey. I want to leave my contract with virgin after a minimum contract duration of 12 months so they call customer service and ask me to support a password they never gave me. Is there an option to terminate the contract in any other way because my language is not good enough and I find it hard to talk on the phone either.
So far, I have not been able to do anything, a few times have to send me the password to the e-mail and nothing. in addition, now when I call I say that I should use the website to terminate the contract, and the website shows to call. Because of your excellent service, I will probably have to pay for the next month
If you need a password reminder it is sent by post, not by email. The password is the memorable word you set up when you first joined Virgin Media.
The other ways to cancel are by sending a text with a description of cancellation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Or you can also call again 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
If you enter the wrong password or don't input anything then the call should be picked up by an agent who can ask other questions to verify that you are the account holder.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali