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last payment not recieved

I have just recieved my bill and am being billed for last month with late payment fee despite payment being made at a Tesco Express PayPoint, where do I go from here ?

Srry if this is the wrong board but i cant find a relevant one

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Re: last payment not recieved

You will have to phone and speak to someone from the accounts section.  Bills are not sorted here.

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Re: last payment not recieved

I have just returned from the Tesco Express concerned with the refunded bill plus late payment fee in full after a sales assistant admitted his error , Top marks Tesco ! Thats how you do customer sevice !

Thanks to all who responded

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