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kit pick up

Tuning in

I booked a kit pick up for yesterday but had no time slot for when they would come therefore I stayed in house all day waiting for them but no one showed up. It won’t let me chose another pick up day for at least 72 hours but I am worried that for next pick up no one will show up again.


Forum Team
Forum Team

Hi there @ehs81 

Thank you so much for your post and welcome back to the community forums, it's great to have you here.

I am so sorry that you have not yet had your equipment collected and I understand how frustrating this must be. Can I just confirm have you had any texts to confirm the date or to state that we were not able to attend on the day? 

Yes i had a confirmation that they would pick up the kit which confirmed the date but nothing as why they were not able to attend. I also realised I have not been sent a returns packaging.

Our sincere apologies @ehs81 

If it's easier, you can request a returns kit 👉 here and drop it to your nearest Yodel store. 

Forum Team

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