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chris19611
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intimidating text messages for equipment return

as a blond person i am really fed up of virgin media harrising text messages. 

to return equipment. i do have a booster for which i have no problem returning it. 

i am totally fed up with text messages ssying we have sent you return packaging. when most of us no this is totally crap. spent hours on customer services trying to get a return package sent 

if this keeps up i will cancel my contract with yourselves. at this point i dont care. iver send a return package or physical pick up the router modem. or shove your contract where the sun dont shine 

ip to you now. 

chris w. wiltshire 2021

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Paul_DN
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Re: intimidating text messages for equipment return

Hi Chris,

 

Thank you for reaching out to us in our community and welcome back, I am sorry to hear you keep getting a reminders to return the equipment, I have located to account and can see a returns package was generated on 08/03/21 as nothing is showing as returned with this it will generate the reminders you are receiving, as you have advised you have not received anything I have sent another Today which should arrive within 5 days.

 

Apologies again for any for any worry this may have caused.

 

 

Regards

 

Paul.

chris19611
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Re: intimidating text messages for equipment return

i waited with patients for the return packaging. as promised on here. 

yet again more stress as nothing turned ip. 

as i have stated i am newly blind and do not want this stress. 

such a big company but dont care about there customers. please sort this or disconnect my service. or send a virgin employee around. 

really fed up eith this torrent of emails. 

sort this out or cancel my package. 

 

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Ayisha_B
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Re: intimidating text messages for equipment return

I am very sorry to hear the returns kit has not arrived @chris19611

 

I have contacted my colleague in charge of this and have asked if we can get someone round to collect this from you. 

 

Will pop you an update as soon as they respond.

 

Thanks for your patience. 

Ayisha_B
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chris19611
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Re: intimidating text messages for equipment return

thank you someone with sense. 

chris w

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Ayisha_B
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Re: intimidating text messages for equipment return

Happy to be of help Chris

 

Speak soon 🙂

Ayisha_B
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Ayisha_B
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Re: intimidating text messages for equipment return

Hi Chris,

 

I have an update regarding the equipment return.

 

We can arrange one of our doorstep collectors in the area to arrange a pick up. 

 

Just going to pop you a PM now for some details 🙂

Ayisha_B
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Ayisha_B
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Re: intimidating text messages for equipment return

Thanks so much for providing the details requested via PM Chris. 

 

I have forwarded those on for you now and my colleague should be in touch soon to arrange a date for collection. 

 

Please do keep me posted 🙂 

Ayisha_B
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chris19611
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Re: intimidating text messages for equipment return

will keep you up dated. 

thank you

chris w

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Ayisha_B
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Re: intimidating text messages for equipment return

Pleasure! 

 

Enjoy the weekend 😄

Ayisha_B
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