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AnthonyD
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install

I had a new install on April 18th, the package included two boxes to be fitted, the guy came but only fitted one box.. haven't heard anything about installing the 2nd? Any help would be great.

 

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Joshua_B
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Re: install

This would be down to the whole Covid situation, surprised it wasn't explained on the day of installation really so apologies for that.

 

The process got all installations for the time being are to install 1 of each product on initial installation, and then once everything is back to a degree of normality all customers that took out a package for 2 or more boxes will be contacted to arrange a suitable time and date to come and finish the installation.


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Ernie_C
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Re: install

Ensure you get a discount until you get the second box:

53CE9CCD-CA26-42EC-8ECF-F2D35125A2BC.jpeg

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AnthonyD
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Re: install

hi, i had my 2nd box installed on Weds, I haven't had the £7.50 monthly credit added though.. could you please sort it for me?

thank you
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Zak_M
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Re: install

Good Morning @AnthonyD 

 

Welcome back to the forum. 

 

I am sorry to hear that you are yet to receive the credit. 

 

Ill look into this for you, I am going to need some account details in order to be able to confirm this for you, Ill drop you PM to get these. 

 

Kind Regards 

Zak_M