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iovy
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impossible to contact cancellation team. need help.

I have phoned 0345 454 1111 more than 10 times since yesterday. but not a single call could reach cancellation team, even after 30 mins waitting on the phone. 

I understand that there must be a lot of people waitting on the queue. but the phone call is the only way to cancel my contract AFAIK,  could someone give me some help??

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japitts
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Re: impossible to contact cancellation team. need help.

The forum team have no access to arrange cancellations for you, but as per https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services Section N:

1. In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice.  You can provide notice and end this agreement under this provision by:

1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts.  Call costs from other networks and mobiles vary); or

2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

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