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Mark1955
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i have been charged for game body in balance but never played it

game was charged to my account on 3 may at 0835 body in balance was the game as you have to put a pin in to get this and then it should tell you the price is £4.49 nobody in my house was up on sunday morning at that time and i have never played a game or watched a movie on virgin by paying for it 

Natalie_L
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Re: i have been charged for game body in balance but never played it

Hi Mark1955

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you have an unexpected charge on your account.  

 

With paid transactions, you are correct that a PIN would be required before purchasing to ensure the transactions cannot be authorised.

Have you experienced any other unknown activity on the account?

 

Are there multiple boxes in the home? If so, is it possible that this could have been accidentally purchased through one of those?

 

I appreciate you have advised no one was awake at this time but we would just need to clarify in order to investigate this further. 

 

Thank you

 

 

 

Nat
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Mark1955
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Re: i have been charged for game body in balance but never played it

Have you experienced any other unknown activity on the account. i have been with virgin for about 20 years and never to my recollection bought or hired a game or movie . is it possible that this could have been accidentally purchased. if it was did someone  play the game for a period of time

obanite89
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Re: i have been charged for game body in balance but never played it

Just seen this, is it a game. I have just noticed we have been charged £2.50 for it on May the 4th. Never even heard of it.

Lee_R
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Re: i have been charged for game body in balance but never played it

Hi Mark1955

Sorry for any inconvenience you've experienced.  To look into this further I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Lee_R
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Re: i have been charged for game body in balance but never played it

obanite89

I am going to also send you a private message.  Please look out for the purple envelope in the top right of your screen too.

Regards

 

Lee_R

AidanMagill
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Re: i have been charged for game body in balance but never played it

I also have been charged for this. I have reported this to Virgin, but judging by the replys on the Community Board I expect to get the brush off with some comment about can't be charged without a PIN. I have just looked for this game under Games and Apps and can find no trace of it!

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Gareth_L
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Re: i have been charged for game body in balance but never played it

Hello AidanMagill

Sorry to hear this has happened and thanks for letting us know 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: i have been charged for game body in balance but never played it

Thanks AidanMagill for passing security 

I have had a look at this and can confirm it was a billing error 

I have also took your details and will check again to see if any more charges arise 

Just so you know the cost of the game has been removed from your current bill and the direct debit has been adjusted 

Sorry again 

Gareth_L

 

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AidanMagill
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Re: i have been charged for game body in balance but never played it

Thank you - great service.
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