i am confused and need help

[bhaskarsamani]

fixed for 18 months but says price could rise? 

how can both be correct ? 

[bhaskarsamani]

calling 150 was useless 

[bhaskarsamani]

 now have a Complaint reference number

We’ll try to do this as quickly as we can, but please give us up to 28 days to look into things properly.

[bhaskarsamani]

have a screenshot saying "fixed for 18 months"

no one at virgin media can tell me what it means 😡😠

[Adri_G]

Hey Bhaskarsamani, thank you for reaching out on our help forum about this issue.

We're sorry to see the confusion caused by the package price and contract length, also to read that you had to raise a complaint regarding this.

We're eager to best advise on this, as seen above your monthly rate would be of £17 for 18 months and until your contact expires, then if you were to continue without switching to a new deal this would go up to £23 per month.

We always contact our customers to advise on a deal that's expiring about 30 days before it does, so you get enough time to make a change.
 

We hope this information helps, in regard to price changes during your contract please visit here to view our T&Cs.

Do let us know if you have more questions, happy to advise more.

[bhaskarsamani]

Adri can i send you a private message? 

[Ilyas_Y]

Hey there @bhaskarsamani, thanks for the reply on the VM Forums. 😇

May I ask if you were able to get a private message sent or did Adri send you one?
Let us know.

Kind regards,
Ilyas.

[bhaskarsamani]

Not yet, could you please send me a private message so that I can give you more details 

[Ilyas_Y]

Thanks for the reply @bhaskarsamani on the forums.

I'll assist you on here going forward and see what this is about.
I'll send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[bhaskarsamani]

thank you for your reply Ilyas_y

sent you a message with more information