on 10-03-2023 15:57
on 15-03-2023 10:06
Thanks for speaking with us today @bhaskarsamani on the Virgin Media forums. 😇
I'm glad we have been able to confirm the contract price and kept you up-to-date on the options you have with us.
As always - feel free to reach out to us for anything if you ever have any issues and we'll assist.
Kind regards,
Ilyas.
on 10-03-2023 18:06
calling 150 was useless
on 11-03-2023 15:23
now have a Complaint reference number
We’ll try to do this as quickly as we can, but please give us up to 28 days to look into things properly.
on 11-03-2023 16:28
have a screenshot saying "fixed for 18 months"
no one at virgin media can tell me what it means 😡😠
11-03-2023 17:41 - edited 11-03-2023 17:44
Hey Bhaskarsamani, thank you for reaching out on our help forum about this issue.
We're sorry to see the confusion caused by the package price and contract length, also to read that you had to raise a complaint regarding this.
We're eager to best advise on this, as seen above your monthly rate would be of £17 for 18 months and until your contact expires, then if you were to continue without switching to a new deal this would go up to £23 per month.
We always contact our customers to advise on a deal that's expiring about 30 days before it does, so you get enough time to make a change.
We hope this information helps, in regard to price changes during your contract please visit here to view our T&Cs.
Do let us know if you have more questions, happy to advise more.
on 11-03-2023 17:47
Adri can i send you a private message?
on 12-03-2023 08:32
Hey there @bhaskarsamani, thanks for the reply on the VM Forums. 😇
May I ask if you were able to get a private message sent or did Adri send you one?
Let us know.
Kind regards,
Ilyas.
on 12-03-2023 09:26
Not yet, could you please send me a private message so that I can give you more details
on 12-03-2023 11:29
Thanks for the reply @bhaskarsamani on the forums.
I'll assist you on here going forward and see what this is about.
I'll send a private message - watch out for the purple envelope inviting you in.
Kind regards,
Ilyas.
on 12-03-2023 12:12
thank you for your reply Ilyas_y
sent you a message with more information