VM's handling of cancellations is very poor. I have formally suggested that they might actually do proper and prompt confirmation of cancellations, I hold out little hope that the company will see sense. If senior management had ANY sense, they'd have introduced full join/leave/upgrade/downgrade capabilities via online self service nine months ago, but evidently senior management either aren't clever enough to come up with that radical idea, or aren't competent to implement it.
But coming back to @Yiddo24 's question, don't cancel the DD. Although your cancellation notice is valid starting the day the letter was received, there may be residual charges to be sorted out, or VM may screw up the cancellation in a range of novel ways. In either case (including them screwing it up), if a DD payment is bounced, it will be registered as a default of a credit agreement, and spoil your credit history, and be visible to all and sundry for the next six years. Sorting out a wrongful credit history mark is as difficult as any other attempt at dealing with VM, and often still leaves a "stain" because it may be a notice of correction rather than actual erasure of the record. So, leave the DD in place, if they screw it up initiate a complaint against the company, and if need be escalate to the industry arbitration scheme CISAS. If it comes to that, it's a slow and tedious process, but better than being refused a loan, mortgage or mobile phone in a few years time. And don't forget to get return receipts for any VM kit.
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