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jackieh2
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Message 1 of 18
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free gifts

hi, i  ordered the  Bigger Bundle + Sports package and part of the deal was 2 google smart speakers ,  a google hub and a google mini which were included, we haven't had any correspondence about this whatsoever and it's been over 2 months since installation,tried phoning but cant get a straight answer. Broadband, tv and phone was installed on 13 august. Terri the Triage Bot is usless, can you help before i have a meltdown

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Chris_W1
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Message 2 of 18
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Re: free gifts

Hi jackieh2, thanks for the message, I am sorry that you have not heard about the gift, can you confirm if this was taken over the phone, our website or an offer by a third party website like Uswitch? Chris 

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jackieh2
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Message 3 of 18
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Re: free gifts

it was with health service discount if that helps

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Chris_W1
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Re: free gifts

Yes that does help, As it was through a third party side this are usually dispatched within 90 days. I hope this helps. Chris 

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jackieh2
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Message 5 of 18
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Re: free gifts

will i be notified?
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Chris_W1
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Re: free gifts

Yes they should contact you when the free gift is ready to be dispatched, if you don't hear anything 90 days after install please contact them directly for an update. ^Chris 

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jackieh2
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Message 7 of 18
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Re: free gifts

would have liked confirmaion from someone to at least let me know i will actually get them sometime

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jackieh2
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Message 8 of 18
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Re: free gifts

thanks chris

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jackieh2
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Message 9 of 18
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Re: free gifts

but not having anything from them, i wouldnt know how to contact them

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Zak_M
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Message 10 of 18
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Re: free gifts

Thank you for coming back to us. 

 

Are you able to let me know who you took the offer out with? 

 

Kind regards,

Zak_M 

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