I have forgotten my memorable word to chat on phone
can i have this changed ASAP ? please
Does the info at post #2 below help?
Thanks for taking the time to post in regards to the problems accessing your account, we appreciate you raising this via the forums and welcome to the community.
We can see this has been discussed with the team, were they able to resolve the issue for you?
If you need further assistance, please follow the steps in the link offered by goslow or let us know.