Virgin Media Community

[dame1]

hi,

I've just joined and cannot find my account number? i don't have it via a welcome email, and  it is impossible getting through via calling VM.. any advice would be appreciated thanks. 

[jbrennand]

Calling any VM number is best done at 08.00 when you should get though quickly. Are you not able to log onto your web account without knowing it ?

[gary_dexter]

It should be on your email.

If not if you have a direct debit setup it’s the direct debit reference number without the last 3 digits on the end (usually 001). 

[Emily_G]

Thanks for the post Dame1 and welcome to our community.

Have you located your account number on the above methods since your post? 

Let us know, Emily.