I have cancellled my broadband service today only to be told that i will have to pay a fee of £70 for the next month, even though i have no contract with virgin (i am out of contract). My understanding was that i pay in advance for the month so by cancelling there is no contract for the next month. I specifically cancelled before the end of the month because I did not want to start a new month and pay the extra months worth of fees. why do I need to pay a full months money for a service i will not be using?
You are subject to a 30day notice period on any disconnection request, regardless of whether you are in or out of your minimum contractual term. All that happens when you are "out of contract" is that you have completed the minimum term and there are no penalties for early cancellation.
Section N of the T&C's cover this, specifically the third point down.
I have given my notice (and been told to recycle my router etc) but still have service. I was under the impression that i did not need to pay for any service i did not want out of contract. so i could cancel fee free.
You are subject to a 30day notice period on any disconnection request, regardless of whether you are in or out of your minimum contractual term. All that happens when you are "out of contract" is that you have completed the minimum term and there are no penalties for early cancellation.
Section N of the T&C's cover this, specifically the third point down.
