Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
72 Views
Message 1 of 3
Flag for a moderator

external box cover needs replacing

I am unable to get through on the phone line. but would like to arrange for a technician to replace the missing external box cover. At present all wires are very exposed to the elements.  

0 Kudos
Reply
Highlighted
  • 5.47K
  • 614
  • 1.82K
Very Insightful Person
Very Insightful Person
67 Views
Message 2 of 3
Flag for a moderator

Re: external box cover needs replacing

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3.55K
  • 210
  • 275
Forum Team
Forum Team
45 Views
Message 3 of 3
Flag for a moderator

Re: external box cover needs replacing

Hi Jhought2,

 

Thanks for posting and welcome to our community 🙂

 

Were you able to get in touch with us regarding the outside box?

 

Let me know if not and I can arrange this.

 

Alex_Rm

0 Kudos
Reply