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on 17-11-2020 21:35
I am unable to get through on the phone line. but would like to arrange for a technician to replace the missing external box cover. At present all wires are very exposed to the elements.
on 17-11-2020 21:38
If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls. https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...
______________________ScottMy setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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on 18-11-2020 11:19
Hi Jhought2,
Thanks for posting and welcome to our community 🙂
Were you able to get in touch with us regarding the outside box?
Let me know if not and I can arrange this.
Alex_Rm
