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Suekels
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exteranl wiring

Good morning, 

 

Could anyone tell me how to contact Virgin media please? Outside a property I manage there are a lot of loose wires that look dangerous. I had Open reach out and they inform me they are Virgin media wires. 

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Emily_G
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Re: exteranl wiring

Thank you for the post Suekels and welcome to our community.

 

Is anyone living in the property a customer of Virgin Media at the moment? 

 

Thanks, Emily.

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Suekels
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Re: exteranl wiring

I am not sure as we don't get involved in that area with utilities

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Emily_G
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Re: exteranl wiring

If there's a customer at the property they would need to contact us and book an appointment on their account to have the wiring cleared.

 

If there's not a customer at the property we can raise it to the area field manager who can assess and remove but if a customer is at the property would not be able to do so without them booking this.

 

Thanks, Emily.

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Suekels
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Re: exteranl wiring

Hello,

 

external cabling is still there despite finding a tenant at that property who is a virgin media customer, its not actually at her property as its on main street.

 

 I have attached a picture

Suekels_1-1616164340264.png

 

 

 

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Zak_M
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Re: exteranl wiring

Thank you for coming back to me. 

 

We can get this arranged to be sorted out,  I will need to pop you over a PM so that I am able to get some information regarding the area. 

 

Kind regards,

Zak_M

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