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erroneous package change charge

Hello,

Our latest bill for our Virgin Media service has an erroneous charge: "Package changes
£79.53".

We never requested a package change, and the package has not changed. This charge should not exist.

How should I go about having this charge removed, that does not involve waiting on the phone for two hours (as it did last time I phoned 150)?

Regards,

Brett Patterson

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Re: erroneous package change charge

Hi bapatterson, thanks for the message and sorry to hear that there is a unknown charge, can you confirm if any discounts on the account are due to come to an end? When is the contract due to expire? Is there any breakdown on the bill? Chris 

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