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engineer collected old equipment but still being asked

Dialled in

I cancelled services and they ended on July 4th.

on July 5th the new account holder had services installed by an engineer. this engineer collected the old equipment from my account that was cancelled.

please can someone ensure it is marked as being collected as I'm still getting text messages asking to arrange collection for the items.



Forum Team
Forum Team

Hi gurpswu, 

Thanks for your post and it's great having you back on board with us in the Community. 

Once equipment is received back, it can take a week or 2 to process. During this time, any scheduled reminders will continue. 

As we are within the processing time, there isn't anything we can do here for now but if you are still having the notifications in 2 weeks, pop back and let us know and we can help further. 


Forum Team

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